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Eight
Steps to Problem Solving



There is a simple eight step method for systematic problem solving. By solving
problems in an orderly way, you can dramatically increase the power of your thinking.



First, approach the problem with the expectant attitude
that there is a logical practical solution just waiting to be found. Be relaxed,
calm, confident and clear in your mind.



Second, change your language from negative to positive.
Instead of the word "problem," use the word "situation," Problem is a negative
word while situation is a neutral word. "We
have an interesting situation", is better than, "We
have a problem."



The third step in systematic problem-solving is to
define the situation clearly, in writing.
"Exactly what is the situation?" Then ask, "What else is the situation?" Sometimes
stating the problem in different words makes it much easier to solve.



Fully 50% of situations can be resolved by accurate definition.



Step number four is to, ask "What are all the possible
causes of this situation?" Failure to identify the causes or reasons
for the situation often causes you to have to solve it again and again. Fully
25% or more of situations can be effectively dealt with by discovering the correct
causes.



Step number five is to ask, "What are all the possible
solutions?" Write out as many solutions or answers to the situation
as possible before moving on. The quantity of possible solutions usually determines
the quality of the solution chosen.



Step number six is to "Make a clear decision."
Usually, any decision is better than
none.



Step number seven is to "Assign clear responsibility
for carrying out the decision and then set a deadline for completion and review."
Remember, a decision without a deadline is just a fruitless discussion.



Finally, step number eight is to follow-up, monitor
the decision, compare actual results with expected results and then generate new
solutions and new courses of action.



Now, here are two ways you can apply this technique to think more creatively.



First, state the problem clearly, in writing, so
that you know exactly what it is that you are trying to solve. Ask, "What else
is the problem?"



Second, develop as many solutions as you possibly can, including doing nothing,
before you make a decision. Quality of ideas is in direct proportion to the quantity
that you generate.